Privacy Policy

What we collect

• Contact form: your name, email address, the topic you choose, your message, the page you sent it from, the site language and the date and time.
• Pre-screening calls: when you book a call, our booking provider (Google) collects the details you enter, such as your name, email address and any notes, and shares them with us.
• Purchases: when you buy a DIY tool, Paddle, our merchant of record, processes your payment under its own privacy notice; when we invoice you for a service, our payment provider processes it. We receive your name, email address, country, what you bought, the amount and the date. We never see or store your full card or bank details.
• DIY account: when you buy a DIY tool, we create an account for you at diy.createwithlollipop.com using your email address. We keep a record of what you have bought and, for interactive tools, the answers and information you enter, such as your Intake Form responses, so you can come back to them.
• Clients: if you become a Launch Studio client, we also hold what you give us during the work, such as intake form answers, business details and materials. Your client agreement describes how this is used.
• Analytics and advertising: we may use analytics and advertising tools, such as Google Analytics and Meta Pixel, that use cookies or similar technology to collect information about your device and how you use the Sites, such as pages viewed, approximate location, browser and the site that sent you.
• Language choice: the Sites remember your chosen language for your browsing session. This stays in your browser and is not sent to us.

How we use it

• To reply to your messages and booking requests
• To provide, deliver and support the tools and services you buy
• To keep business, tax and transaction records
• To understand how the Sites are used and improve them
• To measure and improve our advertising, where analytics or advertising tools are in use
• To protect the Sites and prevent fraud and spam

We do not sell your personal information.

Who we share it with

We share information only with the service providers that help us run the Sites and our business, and only what each one needs:

• Google for form storage (Google Sheets), booking (Google Calendar), email and analytics
• Our website and DIY app hosting providers, which run the Sites and store DIY accounts
• Paddle, our merchant of record, which processes DIY tool purchases, and our payment provider for invoiced services
• Advertising platforms such as Meta, where advertising tools are in use

We may also disclose information when the law requires it, or to protect our rights, our users or the public.

Transfers outside your country

We are based in the United States, and our service providers store information on servers in the United States and other countries. If you are in Korea, your information is transferred overseas as follows:

Transfers happen over the internet when you submit a form, book a call, make a purchase or use the Sites. You can refuse the transfer by not submitting your information, but we then cannot answer your inquiry or provide the service. You can decline analytics and advertising cookies through our cookie settings, when available, or your browser.

How long we keep it

• Contact messages and booking details: 2 years from our last contact with you, then deleted
• DIY account and answers entered in tools: while your account is in use, then deleted 2 years after your last sign-in, or sooner if you ask
• Purchase, payment and contract records: 5 years, or longer if tax or other law requires
• Consumer complaint and dispute records: 3 years
• Client project materials: as set out in your client agreement

Your choices and rights

You can ask us to tell you what information we hold about you, correct it, delete it, or stop or limit how we use it. You can also withdraw consent you have given. Email hello@createwithlollipop.com and we will respond within 30 days, or sooner where the law requires. We may need to confirm your identity first, and the law may require us to keep some records.

To control cookies, use our cookie settings, when available, or your browser settings. Google offers an opt-out tool for Google Analytics, and Meta lets you adjust ad preferences in your account.

Children

The Sites are for adults and are not directed at children under 14. We do not knowingly collect information from children under 14. If you believe a child has sent us information, contact us and we will delete it.

Security

We limit access to your information to the people and providers who need it, use providers with established security practices, and send information over encrypted connections. No system is completely secure, but we work to protect what you share with us.

Privacy contact

LolliPop Privacy Officer, ooaom llc, 7341 30th Ave NE, Willow City, ND 58384, USA. Email: hello@createwithlollipop.com.

If you are in Korea, you can also contact the Personal Information Infringement Report Center (privacy.kisa.or.kr, phone 118) or the Personal Information Dispute Mediation Committee (kopico.go.kr, phone 1833-6972).

Changes to this policy

We will post any changes on this page and update the date at the top. For significant changes, we will give notice on the Sites.