Refund Policy
Last updated: November 6, 2026
This policy covers DIY tools bought on the LolliPop websites. LolliPop is a trade name of ooaom llc. DIY tool purchases are processed by Paddle.com, our merchant of record, which issues refunds on our behalf.
Change of mind
If you change your mind about a DIY tool, you can ask for a full refund within 14 days of your purchase, for any reason.
Faulty or not as described
If a tool doesn't work or isn't what its page described, tell us at any time and we will fix it, replace it or refund it.
How to ask
Email hello@createwithlollipop.com with the email address you bought with and the tool you want refunded, or use the link in your Paddle receipt. Refunds go back to your original payment method; how long they take to appear depends on your bank or card provider.
After a refund
Access to the refunded tool in your DIY account ends, and please delete any files from it you downloaded. If you bought the all-3 seasonal bundle, a refund covers the whole bundle.
Your legal rights
This policy doesn't limit any right to cancel or withdraw from a purchase that consumer law gives you, including Korean e-commerce law.
Services
Launch Studio and add-ons are not covered by this policy; refunds for them follow your client agreement.
Contact
hello@createwithlollipop.com, or ooaom llc, 7341 30th Ave NE, Willow City, ND 58384, USA.